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Code of Leadership · episode 70

How to Build Your Own Management System

1:45:39

Episode participants

  • Alexander Polomodov

    host

  • Mikhail Tyurganov

    guest · Head of the Digital Services Development Department at Alfa-Bank · Alfa-Bank

    Mikhail Tyurganov is Head of the Digital Services Development Department at Alfa-Bank.

Conversation

What we discussed on the recording

Mikhail Tyurganov moved from materials science through e-learning, development, and analysis to his own company. Business taught him to see work end to end, but reliance on one client caused a cash-flow crisis. After repaying the debt, he chose employment in 2013 as a new learning environment.

Reputation brought Mikhail to Alfa-Bank after he recommended three strong employees. Moving a cloud loyalty platform on premises became a rebuild. When he wanted to resign, the COO called it bank-funded education, mentored him, and helped replace the vendor system with the team’s build.

Authoritarian leadership helped in crises but became a ceiling at director level. Trying to impose a coordination center showed that cooperation needs shared language for value and dependencies. Products did not remove links across dozens of systems, so coordinators and domain CTOs appeared; success shifted from headcount to outcomes.

Product and platform create a trade-off: centralization gathers strong engineers but moves them from users; distribution preserves context at the cost of duplication. Mikhail is testing reciprocal value, where the platform accelerates teams and they provide real use cases. CTO owns the end-to-end result and major incidents.

Engineering managementLeadershipStrategyArchitectureTeams & cultureProduct