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guest · Head of NLP at T-Bank and an ML and GenAI engineering leader
Artem Bondar is Head of NLP at T-Bank. He has spent more than a decade at the intersection of software engineering and machine learning, building ML and GenAI products and automating large business processes.
An episode about adopting GenAI beyond software development and why a compelling demo does not automatically become a working business process. Guest: Artem Bondar, Head of NLP at T-Bank.
Support, accounting, marketing, and building design reveal the hard parts: quality criteria, undocumented rules, delayed feedback, verification cost, and the limits of human oversight.
The central lesson is to redesign an end-to-end workflow instead of inserting a model into the old one, define a measurable outcome, and make someone accountable for every agent decision.